General Terms and Conditions

If you are planning to shop on EugeneBaby.com (Hereafter referred as "EugeneBaby" or "this site") or just browse at EugeneBaby.com, please read these terms and conditions carefully before using this site. By using this website or any part of it, you are indicated that you have read the Terms and Conditions and accept and agree to be bounded by these Terms and Conditions.


1. General Terms

1.1. Within these Terms and Conditions, the following terms are defined as follows:

a. “Customer” means you and all others who use your login account to use this website;

b. “Intellectual Property Rights” means all intellectual property and industrial property rights that in force or will come into force (regardless of whether they have been registered or can be registered) of any nature in any part of the world, including the right to register and apply for registration of all such rights (and any (Renewal and extension of registration) and all claims and compensation rights in respect of past infringement and the following rights;

c. Confidential information, business or trade secrets, technical know-how;

d. Inventions, patents (including additional protection certificates);

e. Copyright (including renewal and extension rights, copyright in the future, and all other rights of similar nature that have legal effect in other places);

f. Trademarks, service marks, business or trade names;

g. Design rights, layout design rights;

h. Database rights;

And other related or similar rights.

1.2. Privacy Policy” refers to the policy adopted by the Company which the personal data collected from this site and the policies adopted for the privacy of customers and visitors of this site. The privacy policy is available at https://www.eugenebaby.com/zh_hant_hk/privacypolicy/

2. Information

We neither monitor the content posted, reproduced, transmitted or distributed on this website or through this website, nor guarantee of accuracy, correctness or quality of this website. However, we will consider your views on inappropriate content. Action will be taken if we consider which is appropriate for these views.


3. Registration

3.1. You need to register your account to use some of the services provided on this website. By registering your account, you agree to provide true, correct, up-to-date and complete personal data in any respect. Refusal to provide such information may make it impossible for you to access certain parts of the website, or the company may fail to process any of your applications or requests or to provide you with any products or services. If you are under the age of 18, you must first obtain the consent of the parent or guardian to provide any personal data to the company.

3.2. By using this site, you are agreeing to responsible for all activities performed in your account. You are responsible for the use of any and all accounts, and you are responsible for protecting the security of your account and password.

3.3. If you suspect someone has stolen or used your account without authorization, you must contact Eugene Baby Customer Service immediately. Although Eugene Baby will not be liable for any unauthorized use of your account, you may be liable for Eugene Baby's or any other person's loss resulting from such unauthorized use.

3.4. The company values the privacy of visitors to this website. Unless other specified, all personal data collected by us will be handled strictly in accordance with the company's privacy policy. The privacy policy is set out at: https://www.eugenebaby.com/zh_hant_hk/privacypolicy/


4. Restricted Behavior

By using this website or any part of it, you agree that you will not:

4.1. Use this site for any illegal purposes or for any use prohibited by any applicable law or terms, conditions and notices. You further agree not to infringe, break into, use any of our servers or any database;

4.2. Placement or transmission of any illegal, fraudulent, defamatory, obscene, pornographic, intimidating, foul language, offensive, or consequential or consequential violations of civil law lawsuits, or in violation of any local, national, International or other national laws, infringe any intellectual property rights, all rights, or violate the rights of others or the duty of confidentiality;

4.3. Post or transmit any advertisements or chain letters;

4.4. Publish, transmit, copy or use any content obtained through this website for commercial use in any way;

4.5. Reproduce, publish, transmit, reproduce, or distribute any of the elements of this website in any form without our written permission, or obtain any copyrighted content via this website;

4.6. Transmit and attach any computer virus or other harmful or destructive program that interferes, destroys or restricts the operation of any computer software, hardware or telecommunications equipment through this site; and及

4.7. Impersonate another person or provide any false information.


5. Price

5.1. All prices indicated on this site are calculated in Hong Kong dollars. Unless there is an apparent error, your acceptance of your order will result in your agreeing to pay the price displayed on this website. We will do our best to ensure that all prices shown on this site are accurate, but we cannot guarantee that all prices are correct and we reserve the right to correct any errors.

5.2. The price of the item sold on this website only represents the price when the item information was published. Prices will be adjusted at any time without notice. If the customer has any doubts about the content of the articles published on this site or believes that they have errors or omissions, this site is not responsible for the explanation and does not assume related responsibilities. The prices listed on this site apply only to the online shopping of this site.

5.3. In the event that the price of the goods is incorrectly listed, Eugene Baby has the right to reject or cancel the order with the wrong price.


6. Exchange the Goods

6.1. EugeneBaby.com's orders are accepted and no changes, cancellations, returns or refunds will be accepted.

6.2. EugeneBaby.com only accepts damages caused by shipments or manufacturing processes and that the goods do not conform to the order. You must contact EugeneBaby.com Customer Service Department to make the exchange request within 7 days (including the receipt date). Please specify the order number, the reason for the replacement of the goods, and the photos of the goods in the e-mail. If the customer fails to submit an exchange application within the above-mentioned time, the goods will not be replaced after seven days. In any case, the freight and processing fees of the original order will not be returned. We apologize for the inconvenience.

6.3. Under normal circumstances, EugeneBaby.com only arranges replacement of the same goods (including the same color, same paragraph, same size, etc.).

6.4. Persons who lack a valid receipt or request a replacement based on their personal preference will not be accepted.

6.5. EugeneBaby.com will not accept replacement applications for any package that is incomplete, opened or unpacked.

6.6. The goods replacement arrangement does not apply to items that have been assembled, opened, used, or damaged for personal reasons, diapers, underwear, special display items and food.

6.7. In the event of any dispute, Eugene Baby reserves the right to explain and amend the terms and conditions of the services listed and the final decision. For replacement details, please refer to Return and Exchange Policy


7. Disclaimer

7.1. The information on this site is for your general reading only and should not be used as a professional advice. EugeneBaby.com makes no representations, representations or warranties, either express or implied, as to the accuracy or completeness of the information contained on this site or its contents.

7.2. Regardless of any circumstances, we do not assume any responsibility, including (but not limited to) information on this site, or any errors or omissions in the content, or responsible for the use of content published, reproduced, transmitted or distributed through this site. Any loss or damage caused.

7.3. EugeneBaby.com has no control over the links and content of other pages or information providers for you. We are not responsible for any of these links or their contents, and any links and their contents are provided by their operators and Be responsible for.

7.4. The customer must ensure that the goods will not be used for unsuitable purposes and that he is responsible for taking all necessary skills and care when handling and using the goods. The customer expressly acknowledges and agrees that EugeneBaby.com does not assume any obligation or responsibility for any advice or information provided on the goods; EugeneBaby.com is not responsible for any inaccuracies or errors in such information. When customers accept goods, they must fully bear the relevant risks.

7.5. EugeneBaby.com shall not be liable for any loss or injury arising from transmission delays, failures in the telecommunications network, omissions or delays in processing customer orders, and shall not be liable for any damages or injuries in this regard.


8. Force Majeure

If for any reason of force majeure, including fire, casualties, accidents, natural disasters, natural disasters, laws, orders, declarations, regulations, requirements or regulations of any Hong Kong or Macao Special Administrative Region Government or any other government agency, strike, labor dispute , Labour shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, delays in transportation, or any other reason beyond our reasonable control, causes EugeneBaby.com to be unable to perform its obligations under this site. EugeneBaby.com is within the scope of these obstacles. It is not necessary to take any responsibility for this.


9. Amendment

9.1. The Company reserves the right, subject to its absolute discretion, to amend these Terms of Use from time to time. Customers and visitors to this site must regularly read these Terms of Use to learn more about the latest version. By signing in and using this website, you agree to be bound by the latest version of these Terms of Use.

9.2. EugeneBaby.com will do its best to ensure that the contents and product descriptions of this website are accurate and complete. EugeneBaby.com does not warrant that the content and product descriptions are accurate, complete, current, and accurate; and that product data may be revised from time to time.


Delivery Terms

1. Delivery charges calculation

1.1. Free delivery for cumulative spending (Delivery Charges Excluded) of $2,000 or above (General Area Only). For less that $2000, you will be charged $50 per order for delivery service (General Area Only).

1.2. For delivery to remote areas including Yuen Long Lam Tsuen, Tai Po Lam Tsuen, Lau Fau Shan, Lung Kwu Tan, Lion Rock, Tai Mo Shan, Pat Sin Leng, Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay and Hong Kong Disneyland etc., the delivery service charge for each order is $100. Please refer Delivery Service for details.

1.3. The delivery service does not cover floors that are not directly connected by elevators. an additional fee of $30 per floor for going up stairs.

1.4. Delivery service charges do not include parking fees, entrance fees, registration fees, etc. These fees must be paid by the customer in cash.

1.5. Customers can also choose S.F Express Service Center for picking up order. Please refer to Delivery Service for details.

#Attention! Delivery services are only applicable for some products. Please kindly check the details in product page.

2. Delivery Method

2.1. EugeneBaby,com entrusts local third-party logistics company for product delivery.

2.2. Customers can pick up the goods at EugeneBaby retail stores or selected logistics service center.#

#Attention! Delivery services are only applicable for some products. Please kindly check the details in product page.

3. Service Range

3.1. Delivery services are divided into general areas and remote areas.

3.2. The general areas include Hong Kong Island, Kowloon, and part of the New Territories.

3.3. The remote areas include Yuen Long Lam Tsuen, Tai Po Lam Tsuen, Lau Fau Shan, Lung Kwu Tan, Lion Rock, Tai Mo Shan, Pat Sin Leng, Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay and Hong Kong Disneyland.

3.4. Delivery service is not available to areas (including Sha Tau Kok, Ta Kwu Ling, Lo Wu, Lok Ma Chau, Man Kam To, Mai Po, Outlying Islands, Restricted Areas, Hotels, PO Box & Other International Locations.

3.5. If necessary, please email to EugeneBaby.com Customer Service at cs@eugenebaby.com

4. Delivery Times

4.1. Under normal circumstances, the goods will be delivered within 1-2 working days after the customer receives the order confirmation email. The local third-party logistics company will be responsible for the delivery. The goods will be dispatched and delivered within 2-7 working days. (Pre-order goods excluded).

4.2. For delivery arrangement, delivery staff of the third- party logistics company will contact the customer on the day of delivery.

4.3. Delivery time may be affected by the weather, location, holidays or festivals, order quantity or other external factors. Specially-assigned person will contact you to confirm the relevant delivery details.