1. Delivery charges calculation:

Free delivery for cumulative spending (Delivery Charges Excluded) of $1,000 or above (General Area Only). (This shipping policy is not applicable during Baby Expo Period)For less that $1000, you will be charged $50 per order for delivery service (General Area Only).

1.2. For delivery to remote areas including Lion Rock, Pat Sin Leng, Chek Lap Kok and Hong Kong Disneyland etc., the delivery service charge for each order is $100 up.

1.3. The delivery service does not cover floors that are not directly connected by elevators. an additional fee of $40 per floor for going up stairs.

1.4 Delivery service charges do not include parking fees, entrance fees, registration fees, etc. These fees must be paid by the customer in cash.

1.5 During Baby Expo Period the shipping fee will have extra addition fee.

 

2. Delivery Service

 

3. Pick Up Service#

#Attention! Delivery services are only applicable for some products. Please kindly check the details in product page.

Products must be pick-up at store within 14 days after the customer received notification. Any enquiries, EugeneBaby.com reserves the right of final decision.


4. Delivery Method

4.1 EugeneBaby entrusts local third-party logistics company for product delivery.

4.2. Customers can pick up the goods at selected logistics service center.

# Attention! Delivery services are only applicable for some products. Please kindly check the details in product page.

 

5. Service Range

5.1 Delivery services are divided into general areas and remote areas.

5.2 The general areas include Hong Kong Island, Kowloon, and part of the New Territories and part of the Islands District (Tung Chung, Ma Wan and Discovery Bay)

5.3 The remote areas include Lion Rock, Pat Sin Leng, Chek Lap Kok and Hong Kong Disneyland.

5.4 Delivery service is not available to areas (including Ta Kwu Ling, Lo Wu, Man Kam To, Mai Po, Outlying Islands, Restricted Areas, Hotels, PO Box & Other International Locations).

5.5 If necessary, please email to EugeneBaby Customer Service at cs@eugenebaby.com. 

6. Delivery Times

6.1 Under normal circumstances, the goods will be delivered within 1-3 working days after the customer receives the order confirmation email. The local third-party logistics company will be responsible for the delivery. The goods will be dispatched and delivered within 3-7 working days. (Pre-order goods excluded).

6.2 Tung Chung, Ma Wan and Discovery Bay will be delivered on Tuesdays, Thursdays and Saturdays (except public holidays).

6.3 For delivery arrangement, delivery staff of the third- party logistics company will contact the customer on the day of delivery.

6.4 Delivery time may be affected by the weather, location, holidays or festivals, order quantity or other external factors. Specially-assigned person will contact you to confirm the relevant delivery details.